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All Videos (1,316)
Immersing in Costa Rican Culture and Language. #business #bpo #entrepreneur #b2b #callcenter #sales
Well, the number one rule is realizing you're a guest in this country and have patience. Learning S… Richard Blank Feb 24 3 views
Finding Balance: Assertiveness vs. Aggression. #business #entrepreneur #bpo #b2b #callcenter #sales
You have three types of people out there. You have those that are too aggressive. They get what the… Richard Blank Feb 24 4 views
Building a Solid Team and Taking the Leap. #business #entrepreneur #bpo #callcenter #b2b #sales
And to incorporate those things and build a very solid team that's a foundation. Kind of like what… Richard Blank Feb 24 4 views
Be Your Own Prince. #business #entrepreneur #bpo #b2b #callcenter #sales #costarica #outsourcing
So you have to decide. Do you want to live their life or your life? And in my case, I decided to ge… Richard Blank Feb 24 3 views
Know Your Platform Podcast. Multi talented Artist Jeremiah Jacksun interviews CEO Richard Blank.
Know Your Platform is a weekly mental health podcast that showcases the personal stories and experi… Richard Blank Feb 24 6 views
The Value of Client Feedback. #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur
If you lose a client and they tell you why you lost it or the competition earned it, you'll make mo… Richard Blank Feb 21 4 views
The Human Side of Professionals. #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales
Now I can't compare what I do to what you do being a doctor, but I've had people where they have pr… Richard Blank Feb 21 4 views
Practice, Responsibility, and Seizing Opportunities.#Telemarketing #BPO #Sales #Entrepreneur #B2B
And what either comes easy or even the best test, what are you willing to put dedicated practice in… Richard Blank Feb 21 3 views
Positive Reinforcement and Curiosity in Communication.#CostaRica #CallCenter #Outsourcing
That's an excellent question. My name is Richard Blank. I'm going to name drop you to buffer the ne… Richard Blank Feb 21 4 views
Pinball Machine Collector Extraordinaire. #gamification #pinball #CallCenter #Outsourcing
I am so proud to say that I'm the largest collector of American pinball machines in Costa Rica. I g… Richard Blank Feb 21 6 views
Humor, Training, and Self-Assessment in Language Learning.#Entrepreneur #B2B #Business #Podcast
The English classes were very easy because they were very entertaining. And kind of like a comedian… Richard Blank Feb 21 3 views
A Life-Changing Opportunity: Moving to Costa Rica.#Outsourcing #Telemarketing #BPO #Sales
And so when I graduated college, I was kind of lost still. I worked for the importers of Corona and… Richard Blank Feb 21 3 views
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of g… Richard Blank Feb 21 4 views
The Value of Office Camaraderie. #business #entrepreneur #bpo #b2b #callcenter #sales #costarica
Because- Wear pants every single day. But it's the medium, my friend. It gave people a chance to me… Richard Blank Feb 20 3 views
The Power of Authentic Communication Over AI. #business #entrepreneur #bpo #b2b #callcenter #sales
And most people today are doing omnichannel non-voice with texting and emails while you are still d… Richard Blank Feb 20 3 views
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Limitations of AI in Empathy and Emotional SupportAnd so my strongest argument against AI, they can… Richard Blank Feb 20 3 views
Intense Telemarketing School. #business #entrepreneur #bpo #b2b #callcenter #sales #costarica
Well, you've earned a reputation, right? With this training and teaching it as basically a school f… Richard Blank Feb 20 3 views
Evolution and Enduring Human Elements of Call Centers. #business #entrepreneur #bpo #b2b #callcenter
And I'm curious, you know, the call center industry, it's hard for me. When people say the early 20… Richard Blank Feb 20 3 views
Empathy and Active Listening in Client Interaction. #entrepreneur #business #callcenter #b2b #bpo
Do you remember the song help from my friends that the Beatles wrote? Yes. Joe Cocker sang it at Wo… Richard Blank Feb 20 4 views
Arcade Training Method. #gamification #pinball #arcade #business #entrepreneur #bpo #callcenter
I'm not saying that, I look at it like this, I bend, but I don't break. And my rhetoric is really j… Richard Blank Feb 20 2 views
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