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Persistence Pays Off: The Journey to This Interview.
Oh, my good friend. I see myself as an educator. Your audience has no idea the past 12 months it to… Richard Blank Jan 20 1 view
Leadership and Building Company Culture.
And so these are the sort of things that your individuals who have either worked at call centers se… Richard Blank Jan 20 1 view
Facing Competition: Empowering Employees in the Call Center Industry
Well, you got to be careful, though, because people do take notes on the Internet. And your competi… Richard Blank Jan 20 1 view
Creating a Positive Company Culture
And that's what separates me from Jeff Bezos and myself, who's got tens of thousands of agents and… Richard Blank Jan 20 1 view
Carving Your Own Path: Embracing Uniqueness and Overcoming Comparison
Of course, but no two snowflakes are alike, nor thumbprints. And so for you to get a blueprint to b… Richard Blank Jan 20 1 view
Building a Call Center: Strategies and Insights
Best thing is to tell my story. I didn't want to overextend myself. So what I did was I rented a tu… Richard Blank Jan 20 1 view
Englix Broadcast with writer Saurav Bhattacharjee. A Language strategy in sales by Richard Blank.
Interviews & Case Studies on : Mythology, True Crime, Organized Crime, Pop Culture (Dark) , Int… Richard Blank Jan 20 1 view
Using Professional Skills Beyond Work. #entrepreneur #business #callcenter #bpo #b2b #costarica
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. Th… Richard Blank Jan 19 1 view
The Romantic Side of Call Center Work #entrepreneur #business #callcenter #bpo #costarica #sales
so tell us, what does it mean and what does it feel like to work at a call center? You sold your so… Richard Blank Jan 19 1 view
The Power of Storytelling and Vision #entrepreneur #business #bpo #callcenter #b2b #costarica #sales
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's… Richard Blank Jan 19 1 view
The Importance of Creativity in Communication #business #entrepreneur #callcenter #bpo #costarica
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've… Richard Blank Jan 19 1 view
Strategic Language Use in Call Centers #entrepreneur #business #callcenter #costarica #b2b #sales
That's a wonderful question. First, let me address the fact that I won't bring any languages in her… Richard Blank Jan 19 1 view
Socio-Cultural Impacts of Remote Work #entrepreneur #business #callcenter #b2b #costarica #sales
I think that might have increased things by about five percent in regards to production. Okay, so w… Richard Blank Jan 19 1 view
Embracing Human Element in Customer Interactions over AI #bpo #business #entrepreneur #callcenter
So what has been the approach of your organization to either integrate or counter the recent develo… Richard Blank Jan 19 1 view
Diverse Recruitment Approach with Storytelling and Public Speaking #business #b2b #entrepreneur #bpo
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right plac… Richard Blank Jan 19 1 view
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-tradi… Richard Blank Jan 19 1 view
The Secret to Success: Dedicated Practice and Perseverance
That's all right. And as I say, certain things go through stages. I had certain checkpoints. So I k… Richard Blank Jan 17 1 view
Passion for Collecting Pinball Machines and Jukeboxes.
You know, I'm a collector of classic pinball machines. Do you remember the old retro arcades with P… Richard Blank Jan 17 1 view
Mastering Phone Conversations Like a Boxer
And if you think, my friend, that you're gonna do a 10-minute call without them even answering, man… Richard Blank Jan 17 1 view
Leadership and Trust: Lessons from 'The Warriors'.
And that's the stuff you can't do with money or threats or fear or leverage. These are the people t… Richard Blank Jan 17 1 view
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