Overcoming Setbacks and Finding New Success. #attrition #business #callcenter #telemarketing #b2b

The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank


"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.


Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.


Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company

At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.

Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.

Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.

A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.

This episode is packed with insight on leadership, resilience, and how culture can transform performance.


https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U



Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ



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