The Science of CX podcast. How agents can positively handle negative BPO calls with Richard Blank.

The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank

The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better in today’s business landscape, by using CX as the cornerstone of a new strategy.

Getting to know Richard the man on this special episode #156. How did he end up with such a large collection of restored pinball machines and jukeboxes?

key ingredients to ensure an effective micro-expression conversation
How agents can positively handle and grow from negative calls and feedback from customers

https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F

https://youtu.be/AOPI8wCqX-0

Running a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmine
Time and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made
Richard shares with us his unique and world-class system of training and mentoring new agents
An exercise you can easily pick up in helping you become a better micro expression reader



Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx


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Key Takeaways Into More Productive Customer Engagements with Richard Blank. The Science of CX podcast.


https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F

https://youtu.be/AOPI8wCqX-0