Passion on Purpose Podcast guest Richard Blank. Call Centre onboarding expert shares tips.

Passion on Purpose Podcast guest Richard Blank. Call Centre onboarding expert shares tips.

On Passion on Purpose; Leaders on Center Stage podcast, your host, Steph Hilfer encourages entrepreneurs to share not only their expertise, but their stories and their hearts.

We cover a wide range of topics – From how you started your business, your struggles and wins in your company to topics that our guests are thought leaders in.

We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.

If you want to create something out of thin air, then I'm your girl! That’s why I founded Viim! I can visualize what doesn’t yet exist and bring it to life... and boy it's alive!

With a background in psychology, I am a master at understanding people’s relationships with brands. So while I may sometimes live in the clouds surrounded by creative thoughts, I am grounded in solid business strategy that creates a competitive edge to all brands lucky enough to experience my Midas touch.

Also, you can find me geeking out with fellow entrepreneurs, industry leaders and business owners on my podcast: Passion on Purpose; Leaders on Center Stage. Find the show on your favorite podcast platform or YouTube!

Viim, CEO and Passion on Purpose; Leaders on Center Stage podcast host Steph Hilfer. She previously hosted, The Weekly Share with CayCare, discussing with her guests their businesses and other industry specific topics of discussion. She's been on more than 20 podcast guest appearances herself. Her company, Viim is your visual, integrated and intentional marketing partner. They help you think bigger and envision new levels of success through strategic planning to enhance your overall business and performance.
The Passion on Purpose podcast is a place for personal brands to get inspiration, motivation and learn how leaders have tapped into their inner passion!

Yes… my full name is Stephanie. But since I could remember, I’ve preferred Steph! There’s just something about it… like we’re instantly friends – and for what we’re going to do together, that’s the best start!

I’m so happy you landed here! Whether we’ve chatted before or you are just getting to know me there are a few things to hit right off the bat:

I am intentional
When it comes right down to it, I am a strategist. But honestly, that title does little to convey the depth of what we’ll do together.

I am a visionary
I see what doesn’t yet exist and I bring it to life.


Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and ever