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Listening with Leaders podcast. Creating a BPO Sales Training Environment with Richard Blank

Learn How Successful Leaders Listen, Problem-Solve, and Manage Conflicts. Listening with Leaders podcast audience are not newbies. They're experienced business leaders ready for their next phase of massive growth.

Your host, Doug Noll, talks with the Founder and CEO of Costa Rica's Call Center, Richard Blank. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsourcing company. CRCC's bilingual crew is capable of handling any size BPO while offering expansion or staying in contact with customers without stress or added time to hire and train telemarketers yourself. Costa Rica's Call Center personally trains different call centers across Central America.

Hi there! I'm Doug Noll, an award-winning author, speaker, and trainer. I am, among many other things, a lawyer-turned-peacemaker, mediator, and expert in deep, empathic listening. I left a 22-year career as a trial lawyer, earned my Masters Degree in Peacemaking and Conflict Studies, and have helped thousands of companies and organizations with internal conflicts and poor communication.

The Power of Emotional Competency is dedicated to unlocking the hidden genius of your emotions. This is about super-charged emotional intelligence skills that you can master quickly and efficiently. You learn from master peacemaker Douglas E. Noll, JD, MA, an internationally-recognized expert, best-selling, author, speaker, teacher, and visionary.

Doug Noll is an internationally-recognized mediator and peacemaker. His work has carried him from maximum security prisons where he trains life inmates to be peacemakers to the Congressional Budget Office, where he has trained analysts to de-escalate members of Congress and staff.

His innovative and exciting presentations have taught 10,000s of people how to unlock the hidden genius of their emotions. Clients engage him to teach, train, and to help them resolve difficult and emotional conflicts. Doug’s fourth book, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less, was an Amazon best-seller, and now available in four languages.

I am the co-founder of the award-winning Prison of Peace Project. I have trained mediators and leaders in Europe, the Middle East, and Asia in my innovative peacemaking and mediation processes.

My honors include California Lawyer Magazine Attorney of the Year, a Purpose Prize Fellow, and Best Lawyers of America Lawyer of the Year.

My 20 to 30-min podcast shares amazing founder and CEO stories. My guests reveal the unique traits and skills that have made them successful, and they share their secrets around deep listening as the foundation of outstanding leadership.As a business or professional leader, you should be experiencing some very good momentum AND be grossing 6-7 figures or more annually. We'll be talking about how you scaled your business. Consider your company as having ‘purpose;' and thoughtful in your mission.High achievers, you’ve accomplished something special beyond your career and are making a real difference in the world.Leads a company or division of 100 employees or more or has a successful professional practice.Seeks more meaning as life priorities begin to shift.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote

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