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Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank

Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.

While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.

Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.


https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
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https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA




Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.




Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ


Alicia Butler Pierre, Scale Tales, Richard