A Pass to pitch using a positive escalation with Richard Blank

The Orchid Black Dirt Podcast by Jim Barnish, Jr. A Pass to pitch using a positive escalation with Richard Blank

A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show!

The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands.

Episode 17: Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation.
With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading.

https://youtu.be/aofHSv9Vnxk?si=N8jwTrWOVedm9KdU

Orchid Black’s approach is centered on transformative leadership that not only envisions but actively realizes tangible returns. From the outset, we harness strategic and operational expertise to convert potential into prosperity. As we integrate into your team, our seasoned fractional executives drive impactful change focused on enhancing your business’s bottom line. Our commitment is deeply rooted in a shared success model — we only triumph when you do.

Join their conversation on reducing attrition by helping people grow, and in turn, growing the business.

3 Key Takeaways

Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company.
Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success.

Jim Barnish, Jr
Founding Managing Partner
Over the past twenty years, I've immersed myself in the tech industry, growing companies as an entrepreneur, operator, and consultant. At the helm of Orchid Black, my team and I specialize in propelling SaaS and tech-forward companies into new realms of growth and value.

Our mission at Orchid Black is clear: to leverage our unparalleled track record to maximize growth and enterprise value. With a deep understanding of the tech landscape and a strategic approach, we navigate through the complexities of scaling businesses, ensuring our partners not only grow but thrive in competitive environments.

My expertise lies in strategically positioning tech companies for success, from crafting and implementing innovative go-to-market strategies to managing the intricacies of mergers & acquisitions and fine-tuning operations through revenue operations. This focus is the cornerstone of my approach, guiding tech-forward companies to sustainable growth and industry leadership.

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