COSTA RICA'S CALL CENTER

Offshore bilingual data entry for call centers requires a rigid concentrated focus as well as a reliable BPO structure to be truly effective and time sensitive. Spelling, punctuation and grammar skills are vital for accuracy, as is confidence in dealing with standard office equipment and the procedures attendant to each application. Many tasks still involve a thorough review of the initial results to confirm the accuracy of the data entered and to manually key in any missed or inaccurate information. Sensitive or vital information is examined multiple times during the call center process prior to being finally accepted and passed upon.