COSTA RICA'S CALL CENTER

Our advanced call center habits are reinforced by our SMART Coaching methodology and will be instituted to ensure consistency across all call center locations. To ensure high employee morale, we implement internal promotions and cross skilling talent to guarantee a versatile and well trained customer service or telemarketing agent. A BPO team always receives initial assessments and ongoing support. We regard all candidates that work at the call center as an asset than an expendable short term hire. Naturally, an open door policy and access to all levels of leadership daily is never denied.