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Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Limitations of AI in Empathy and Emotional SupportAnd so my strongest argument against AI, they can… Richard Blank Feb 20 3 views
Intense Telemarketing School. #business #entrepreneur #bpo #b2b #callcenter #sales #costarica
Well, you've earned a reputation, right? With this training and teaching it as basically a school f… Richard Blank Feb 20 3 views
Evolution and Enduring Human Elements of Call Centers. #business #entrepreneur #bpo #b2b #callcenter
And I'm curious, you know, the call center industry, it's hard for me. When people say the early 20… Richard Blank Feb 20 3 views
Empathy and Active Listening in Client Interaction. #entrepreneur #business #callcenter #b2b #bpo
Do you remember the song help from my friends that the Beatles wrote? Yes. Joe Cocker sang it at Wo… Richard Blank Feb 20 3 views
Arcade Training Method. #gamification #pinball #arcade #business #entrepreneur #bpo #callcenter
I'm not saying that, I look at it like this, I bend, but I don't break. And my rhetoric is really j… Richard Blank Feb 20 2 views
Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank.
Paul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadershi… Richard Blank Feb 20 2 views
The Power of Sincere Apologies and Genuine Connections.#B2B #Business #Podcast #Gamification #CEO
I should have moved you to this account. I should have adjusted your schedule for you because of th… Richard Blank Feb 18 2 views
The Dessert Tray Analogy for Communication.#Telemarketing #BPO #Sales #Entrepreneur #B2B #Business
Let me give you an analogy here. It's like me coming out with a dessert tray. They're all delicious… Richard Blank Feb 18 2 views
Reflecting on Leadership Mistakes and Growth.#B2B #Business #Podcast #Gamification #CEO #trend
I made a huge mistake a couple of times. I didn't promote the right people and I brought in people… Richard Blank Feb 18 2 views
Empathy in Leadership.#Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast
But you have some people that when they tell you their stories of living in a certain home or the p… Richard Blank Feb 18 2 views
InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank.
Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entre… Richard Blank Feb 18 2 views
The Power of Personal Connection in Communication.
They didn't have matters. They didn't do their due diligence. They didn't look at your LinkedIn pro… Richard Blank Feb 17 2 views
Communication Techniques: Balancing Conversations in Call Centers. #Outsourcing #Telemarketing #BPO
These are things you need to do every 30 seconds for checkpoints. I believe in preventative measure… Richard Blank Feb 17 2 views
Andrew Chesnutt presents The Hustle and Grind Podcast. Call Centers and Pinball with Richard Blank.
We all have a story to share that can inspire others. My mission in life is to help as many people… Richard Blank Feb 17 2 views
The Irreplaceable Human Element in the Age of Technology
If you lost a family member or something happens, you're not going to trust a computer hug. It won'… Richard Blank Feb 14 2 views
The Art of Handling Gatekeepers and Creating Positive Momentum.
It's really an adjustment of mass. Yeah. And in the beginning, people have these ego defense, espec… Richard Blank Feb 14 2 views
Overcoming Guilt and Naysayers to Forge a Unique Path.
That's beautiful. And there we go, my friend. I was willing to take, and also you have to get past… Richard Blank Feb 14 2 views
Fascinating Insights into Costa Rica's Culture and Economy.
Now, real quick for your audience, Shawn. Costa Rica is north of Panama, south of Nicaragua. We're… Richard Blank Feb 14 2 views
Building Connections Through Pinball. #gamification #pinball # retro #vintage #Outsourcing
You are really putting in that foundation. For me, it's pinball machines. I'll do pizza and stuff,… Richard Blank Feb 14 2 views
Host Shawn Day presents The Hire Lead Chill Podcast. Richard Blank is our telesales trainer guest.
Hire - Lead & Chill is a group that provides free content on the 3 Pillars of ALL successful bu… Richard Blank Feb 14 2 views
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