Richard Blank's Videos (OpenCoffee Club) - OpenCoffee Club

SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group

2022-02-11T21:26:37.673Z

What does it take to build a successful BPO company? How successful are you with your agents?

In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.

In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.

Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.

https://lnkd.in/gXuvGpBG

https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY

www.costaricascallcenter.com

The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center

Scalable Call Center Sales Podcast- Richard Blank from COSTA RICA'S CALL CENTER

2022-02-11T21:25:38.335Z

SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group

The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center

What does it take to build a successful BPO company? How successful are you with your agents?

In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.

In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.

Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.

https://lnkd.in/gXuvGpBG

https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY

www.costaricascallcenter.com

MLB player Robinson Chirinos catches a perfect telemarketing pitch from COSTA RICA'S CALL CENTER.

2021-01-17T19:25:44.973Z

The video begins in an all star baseball fashion, "Hello. How are you? It's Robinson Chirinos." Robinson David Chirinos González is a Venezuelan professional baseball catcher who is a free agent. He signed with the Chicago Cubs as a nondrafted free agent out of Venezuela in 2000. He made his Major League Baseball (MLB) debut with the Tampa Bay Rays in 2011, and has also played for the Houston Astros, Texas Rangers and New York Mets.

"Just wanted to say Hi to the Tico staff." All offshore BPO companies are huge fans of baseball. Chirinos signed with the Chicago Cubs as a nondrafted free agent out of Venezuela in 2000.Following the 2010 season, Chirinos was added to the Cubs' 40-man roster. After the 2010 season, Chirinos was traded to the Tampa Bay Rays Chirinos was promoted to the majors for the first time on July 18, 2011, by the Rays. He doubled in his first major-league at bat against A. J. Burnett of the New York Yankees. Chirinos hit his first MLB home run on August 3 against the Toronto Blue Jays. He also recorded his first RBI earlier in this game. Chirinos was traded to the Texas Rangers on April 8, 2013.Chirinos got his chance to start for the Rangers in 2014, playing in a career-high 93 games. He had many more career-highs in 2014 as well, with 13 home runs, 40 RBIs,

"I know you guys are big Rangers fans. And for that, I really thank you. "Outsourcing staff nearshore have fans of all MLB teams. Chirinos started for the Rangers again in 2015. In 2017 Chirinos allowed 46 stolen bases, as he caught 15 runners, for a caught-stealing percentage of 25%.On December 6, 2018, Chirinos signed a one-year contract with the Houston Astros.On January 15, 2020, Chirinos signed a one-year contract with the Texas Rangers (with a team option for 2021).

"I know you guys also celebrate your 12th year anniversary. So, congratulations. "The call center industry is very competitive as professional sports. The luxury of a track record speaks volumes when making BPO outbound calls. On August 31, 2020, the Rangers traded Chirinos to the New York Mets.

The message takes a positive turn when Robinson says, "All the best for this 2021."Chirinos played for the Venezuela national baseball team at the 2017 World Baseball Classic. In October 2018 he was selected an MLB All-Star for the 2018 MLB Japan All-Star Series.

Robinson concludes his shout out when he says, "G-d bless you guys. PURA VIDA."

The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this video. PURA VIDA ROBINSON.

COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
www.COSTARICASCALLCENTER.COM
https://youtu.be/woCKRVI2uVM

LISA TURTLE from SAVED BY THE BELL greets her COSTA RICA'S CALL CENTER fans.

2021-01-17T18:44:28.056Z

The video begins in cool retro fashion, "Hey Tico staff. How are you doing?" Lark Voorhies (born Lark Holloway) is an American actress, singer, spokeswoman and model.

"I was told to say that." The nearshore BPO call center in Costa Rica has many fans of her work on television. She appeared in a national television commercial for Universal Studios Tour at age 12, advertising its upcoming King Kong attraction. at the age of fourteen, Voorhies reappeared on an episode of Small Wonder in 1988. In June of that same year, she landed the role of Lisa Turtle in Disney Channel's television series Good Morning, Miss Bliss and appeared in thirteen episodes from 1988 to 1989. She remained as the same character, as did Zack, Screech, and Mr. Belding, after Disney dropped the series and it was picked up and retooled by NBC and renamed Saved by the Bell.

"Listen, I am giving you a Saved by the Bell shout out from Lisa Turtle. moi" Voorhies rose to fame playing Lisa Marie Turtle on the NBC sitcom Saved by the Bell (1989–1993). Voorhies was nominated for the Young Artist Award six times, winning in 1990 and 1993 for her work on the show. Offshore telemarketers grew up watching the show through the years when the outsourcing industry grew from the 1990s.

"Happy 12th anniversary in business guys. I understand you are in a classic art deco building with neon marquees, jukebox arcade , American pinball machines and a 1984 Mercedes limo for VIPs. "CCC has the best gamification call center culture which increae employee morale and reduces outsourcing attrition. Voorhies has since appeared in several television sitcoms and soap operas. Since 2010, Voorhies has written three self-published books: Reciprocity, Trek of the Cheshire, and A True Light.

The video concludes with a positive reinforcement statement, "It's all good."Voorhies dated her Saved by the Bell co-star Mark-Paul Gosselaar for three years during the show's run. Voorhies was engaged to actor Martin Lawrence in 1993 but it was later called off in 1994.

The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this Vameo. PURA VIDA LARK

COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
www.COSTARICASCALLCENTER.COM
https://youtu.be/5eB3XgX8P7s

KIRK CAMERON understands the GROWING PAINS of COSTA RICA'S CALL CENTER 12 year anniversary.

2021-01-17T17:58:49.696Z

"Hey guys. This is Kirk Cameron. and I...Mike Seaver to many of you." Kirk Thomas Cameron is an American actor. He is known for his role as Mike Seaver on the ABC sitcom Growing Pains (1985–1992), a role for which he was nominated for two Golden Globe Awards. He has many fans at COSTA RICA'S CALL CENTER.

"You are probably wondering what's going on with the beard? Well, I am growing it out for a brand new movie. I am playing a role in a film that will coming out later this fall. I can't tell you too much about it. It is kinda top secret. "Cameron is also an active Evangelical Christian who partners with Ray Comfort in the evangelical ministry The Way of the Master and has co-founded The Firefly Foundation with his wife, actress Chelsea Noble. Offshore BPO companies have employees that grew up watching Kirk on TV.

"I do want to tell you that your boss thinks that you are the most amazing staff." Cameron subsequently became a teen heartthrob in the late 1980s, while appearing on the covers of several teen magazines, including Tiger Beat, Teen Beat, 16 and others. At the time, he was making $50,000 a week. He was also in a 60-second Pepsi commercial during Super Bowl XXIV. Richard, The boss of CCC, appreciates the compliment and will continue to live up to your expectations.

"I wanted to congratulate my Tico friends on 12 years of being in business. "As a child actor, Cameron made several other television and film appearances through the 1980s and 1990s. The nearshore outsourcing industry is very competitive. The luxury of a track record speaks volumes in Hollywood as well as a telemarketing company in Central America.

"And I would love to come meet you in person. Your place sounds amazing." Cameron has since mostly left mainstream film and television, though a decade after Growing Pains ended, he starred in a television reunion film, The Growing Pains Movie, in 2000, and another one, Growing Pains: Return of the Seavers, in 2004.Cameron reunited with the cast of Growing Pains for a CNN Larry King Live interview which aired on February 7, 2006, in conjunction with the Warner Bros. release of the complete first season of Growing Pains on DVD.After the series was cancelled, Cameron did not maintain contact with his former co-stars, and did not speak to Tracey Gold for eight years. Cameron has stated that this was not due to any animosity on his part toward any of his former cast-members, but an outgrowth of his desire to start a new life away from the entertainment industry, and the life he had been in for the previous seven years. Prior to the premiere of The Growing Pains Movie in 2000, for which the entire main cast reunited, Cameron described his regrets over how his relationship with his castmates changed after his religious conversion during production of the series, saying, "I definitely kind of made an about-face, going toward another aspect of my life", admits Cameron. "I shifted my focus from 100% on the show, to 100% on [my new life], and left 0% on the show—and even the friendships that were a part of that show. If I could go back, I think I could make decisions that were less inadvertently hurtful to the cast—like talking and explaining to them why I just wanted to have my family at my wedding."

Kirk understands how important it is to spend time in a positive surrounding, "It sounds like you have this great art deco building, with these beautiful marquees. Neon marquees. "The best work environments can create the most productive customer service agents. In the 2018 documentary film Connect, Cameron helps parents with navigating the dangers of technology, including social media, for their children. Cameron, along with his wife, founded The Firefly Foundation, which runs Camp Firefly, a summer camp that gives terminally ill children and their families a free week's vacation.

"With a jukebox arcade. Is that right?" Kirk grew up in the 1980s and can share the same appreciation for classic machines in prime condition.