6 Tips on how to avoid bad telemarketing habits! INspired INsider Podcast guest Richard Blank Costa Rica's Call Center

Richard Blank: Marketability should be limitless.

Dr. Jeremy Weisz: What are some examples of bad habits people come in

Richard Blank: with? I, I think that what happens is they'll give up to easily, I think if a phone call, if someone hangs up on you, that's fine, but if somebody is there, and even if they are, let's say their tone may be aggressive, you can adjust that compared to matching that we spoke about more diplomatic vocabulary.

Richard Blank: But then again, if somebody, uh, can use deductive reasoning and do listening twice speaking, one, I can almost know what you know and then focusing my attention on that for you. And, and a lot of the times people will leave a door open. They will just be rushing so much to get an appointment or to get a yes out of somebody that they overlooked an area where they could have done a follow up question or gotten some more information out of.

Richard Blank: But I will tell you what's a terrible habit that certain companies do. They only communicate with their clients via chat or email. And, and that's okay in certain circumstances if you have to fill out a form first to be able to get assistance. But in my opinion, what what can happen is it can elevate stress.

Richard Blank: If you're not speaking with a client, you're eliminating any chance for retention, a referral, and upsell. And how about this in a mature way, Jeremy? In exit interview, worst case scenario, we lose the business. But somebody is willing to walk me through areas of improvement or what our competition had done in order to earn their business.

Richard Blank: So even though people think that today it should be just texting, texting can be very much misinterpreted and you're also not getting the sort of mileage out of a relationship that you could if you would build a certain rapport through speech. And so some of the bad habits we have today, Or that a lot of the agents are coming in preferring that sort of inbound support that's nonverbal.

Richard Blank: And so for me, I believe that they're almost limiting their potential. At least give it a shot and just to see if you have the sort of skill set to be able to have a specific conversation with somebody to be able to get a positive.

Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?

Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection